So, You Want to Work at CONNECT?

Why We Built the Burnout-Proof PT Clinic in a Small City

In 2018, we were practicing physiotherapists who were completely burned out.

We loved the science of movement and had a passion for helping people, but the system felt broken. We were tired of rushing patients through 20-minute slots, providing band-aid fixes, and spending countless hours drowning in documentation between charting, paperwork for motor vehicle insurance companies and the WSIB, mandatory government reporting for OHIP and chasing down insurance adjustors to advocate for our patients to receive the care they needed. We realized our choice was clear: leave the profession entirely, or go out and build the practice we knew was possible.

From that choice, CONNECT was born in 2019. We are not just a multi-disciplinary clinic; we are a movement built on a simple, non-negotiable principle: To achieve exceptional patient care, we must first create an exceptional, sustainable career for our clinicians.

Here is an in-depth look at what makes working at CONNECT fundamentally different, and why your next great career move might be to a place you least expect.

The Burnout Antidote: Time and Autonomy

We believe burnout is an occupational hazard caused by systemic failures. Our business model is engineered to remove those failures, ensuring you have the time, support, and mental bandwidth to practice at the top of your license.

Time to Care

We reject the 20-minute appointment model that compromises quality and stresses the clinician. Our scheduling reflects our commitment to comprehensive care:

• Initial Assessments: 75 Minutes (Dedicated time to understand the whole story—not just the joint that hurts).

• Follow-Up Sessions: 45–60 Minutes standard (With flexibility to go down to 30 minutes for simple, focused cases).

Eliminating Administrative Overwhelm

Documentation and complex claims are a primary cause of burnout. We minimize this burden:

• No MVA/WSIB/OHIP: We do not accept high-paperwork, high-stress claims, which significantly reduces administrative chaos. There's no chasing adjustors, no denied claims and resubmitting endless treatment plans to companies that have never met your patient: just you, your patient, and incredible outcomes.

• AI Scribing: We utilize technology like AI scribing reduce documentation time further, allowing you to focus on the patient, not the keyboard.

• Booking, Billing, Marketing, Lead Management, Done For You: Our exceptional administrative team handles all leads coming into the clinic, triages them to make sure they're being booked with the best provider for their concern, and schedules the first part of their treatment plan, all before they get in the door. This creates more consistency in your schedule and controls the number of new patients coming in each week.

• Paid Time Off and Schedule Flexibility: We provide paid vacation time and actively encourage clinicians to take it. Rest is non-negotiable. Need more time off than your paid allotment? Don't think a full 35-hour work week will work for you or your family? We work closely with each of our clinicians to determine the best schedule for them and ensure they receive the necessary time away from the clinic, allowing them to provide the best care when they are here.

  
  

Our Mission: Generational Health Through Movement

At CONNECT, we don't just treat injuries; we tackle the national crisis of physical inactivity. Our mission is to create Generational Health by empowering people to move actively across their entire lifespan.

Clinical Philosophy: Beyond the Joint

We are looking for clinicians who are comfortable challenging the norms of passive care.

• The "Why?" Approach: We don't believe that joints start hurting for no reason, and we believe that every injury is a part of a larger story. We pride ourselves on building backwards from the site of pain to the source: Is the knee issue originating from the hip? Is the low back pain related to sleep or stress? We equip our clinicians with the time and reasoning to treat the entire person.

• Ditching Gadgets: We do not rely on time-fillers and expensive machines to provide value. We focus on the things that create real change: manual therapy, specific, loaded exercise, and comprehensive patient education. We believe that rehab and exercise are two sides of the same coin, and our treatment plans reflect that.

Building Your Dream Practice

Your unique clinical interests are a vital part of our mission:

• Specialty Programs: Our clinicians are encouraged to lead classes tailored to specific populations, such as Barbells4Bones (for building strength and bone density in menopause), NewMomStrong (postpartum recovery), Prenatal Strength, and our strength classes for women in perimenopause. If you have a passion, we will help you build a class around it.

• Multidisciplinary Collaboration: We operate as a unified team of Physiotherapists (ortho and pelvic health), Chiropractors, RMTs, and instructors. We meet, share, and solve complex cases together.

The Clinician-First Value & Support

Our robust benefits package ensures financial security and professional growth.

• Flexible Compensation: Clinicians have the choice between a competitive hourly rate or a percentage split, providing flexibility based on their personal goals, all in an employment model with paid vacation and statuatory holidays.

• Growth and Wellness: Every clinician is entitled to a Health Spending Account (HSA), paid vacation time, and a generous education allowance.

• Paid Mentorship: We invest in your future by providing paid in-house mentorship time with senior staff and the owners.

• Culture Over Corporate: As owners and active physiotherapists ourselves, we prioritize the needs of the clinic floor over profit margins. We hire "dog people"—outgoing, team-oriented clinicians who are positive culture fits. (We often skip the formal interview in favour of a casual lunch—we need to know if we'd genuinely enjoy having a beverage with you!)

The Small City Advantage: The Lifestyle You Deserve

The key to our ability to invest so heavily in our team is our location. We rejected the tight margins of big city corporate clinics by choosing to build our home and business in a smaller, thriving community.

• Wider Margins = Better Careers: By choosing a smaller city, we achieve wider operating margins that we reinvest directly into our clinicians via longer appointment times, paid admin relief, and superior benefits.

• No Rat Race: We trade the relentless, high-cost city hustle for a pace that sustains life. Imagine slow Saturdays at the farmers market, hikes in the woods, and skating on the local outdoor rink.

• Community and Life: Here, you find kind neighbours, great schools, and a lifestyle that prioritizes well-being. This is not a sleepy mom-and-pop shop; it’s a place where you can deliver exceptional, city-level care while actually enjoying your life.

  
  

If you are a passionate PT who is tired of compromise and ready to prioritize life and clinical excellence, find your career and your community with us.

We are actively hiring. Send us a message to start a conversation about practicing differently.

CONNECT is currently hiring orthopaedic and pelvic health physiotherapists.